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The Maricopa HMIS has selected ServicePointTM,
from Bowman Systems, as the HMIS software.
Bowman Systems is a leading software development
firm and ASP for the Human Services Industry. The company's flagship
products, ServicePointTM and CommunityPointTM,
are pioneering web-based applications, helping identify and address
social issues such as homelessness and poverty throughout the United
States. In addition, Bowman provides a complete range of professional
services and world class support for our clients.
With an installed client base in over 23 states, Bowman Systems works with jurisdictions, coalitions, and agencies to enhance
service delivery to clients while fostering collaboration amongst
service providers. BS' client list includes state and municipal
governments, continuums of care, information and referral agencies,
food pantries, homeless shelters, areas on aging, child and youth
programs, and more.
ServicePoint™ is a revolutionary, web-based application
empowering service providers, coalitions, and communities to manage
real-time client and resource data. ServicePoint™provides
robust client and referral tracking, case management, agency/program
indexing, and reporting through a web interface. Combining the ease
of the Internet and performance of an SQL database, ServicePoint™
is the easiest and most secure way to manage your information.
 ServicePoint™
provides the following features:
Client intake & assessment
Service transactions
Case management
Real-time data sharing
Agency & program database
Eligibility
Shelter management capability
Custom ad hoc reporting
No software to download!
The ServicePoint™ Advantage:
Web-based system
Powerful SQL database
Commercial-grade, 128-bit encryption
HIPAA compliant
User-friendly
Scalable
Support for HUD, FEMA, DHS, and other annual reports
Built for both the individual service provider
and coalitions
Who uses ServicePoint™:
Homeless Coalitions
State Governments
County Governments
Areas on Aging
HIV/ AIDS Providers
Information and Referral Agencies
Public Health Providers
Mental Health Providers
Food Pantries
Child Services
More...
ServicePoint™is a powerful, web-based information management
system for service providers of an agency, coalition or region of
any size which provides robust client tracking, case management,
agency and program indexing, and reporting - all in a real-time,
web-based environment. You have complete control over your data
with ServicePoint's™ mutli-industry leading security and confidentiality
model.
For a single agency looking for a better way to track client data
and large coalitions uniting a community alike, ServicePoint™
provides everything you need in one package. Record detailed client
profiles, assessments, referrals, historical information, and outcome
measurements. Generate reports for HUD and others.
Whatever your situation, ServicePoint provides an easy to use information
management system with features, security, and control.
ServicePoint includes the following modules:
ClientPoint: ClientPoint allows users to enter, edit, view,
or print client information. Additionally, ClientPoint offers sophisticated
features such as building and tracking family relationships, restricting
client records, and conducting case management.
ServicePoint: Record needs and services provided, make referrals,
and view client history.
ShelterPoint: View shelter availability, check clients in
and out, and refer or make a reservation for clients to shelters.
ResourcePoint: Add, edit, classify, locate agency and program
data, and service data, including city, state, county, zip code,
or keyword search options. Print agency location maps. Publish your
resource database to a publicly accessible web site or printed directory.
Eligibility: Allows users to match clients with
social service organizations capable of meeting their needs.
ActivityPoint: Developed to allow you to schedule and manage day-to-day events and activities; i.e. community educational sessions, group sessions, etc.
News: Community-wide and Agency/Program-specific news items.
ReportWriter: Generate custom, on-demand reports based on
ServicePoint's industry leading security model, or use pre-designed
reports such as HUD Annual Report.
Advanced Reporting Tool (ART): View reports created
by adhoc users such as the Project Team staff or other agencies
with an adhoc license. Custom reports including the City of Phoenix
monthly report and over 50 data quality reports have been created in ART. More funder reports will
be added and available to agencies as they are created by the Project
Team.
Administration: Maintain users, customize defaults, build
data sharing user groups, and generate custom intake forms.
Client Record Confidentiality
If you wish to use ServicePoint™ for your coalition or community,
some agencies may need to restrict certain client records. ServicePoint™
provides an effective way to restrict access to records while sharing
statistics amongst. To achieve this, users can, either by default
or selection, choose to input a "restricted" record. This
means that the complete record can be seen by only the user and/or
agency who input the record. With this in mind, agencies can use
this system as their primary client database, knowing that their
records will be protected.
System Security
In addition to confidentiality, ServicePoint™ deploys the
most powerful system security available. Using 128-bit encryption,
user authentication, and user access levels, ServicePoint™
ensures that your data will be protected from intrusion. And because
ServicePoint™ can be hosted on Bowman Systems' secured
network, it provides a more cost-effective way to manage data than
the infrastructure costs of a wide-area network.
Additionally, Bowman Systems provides digital certificate
solutions (PKI), connectivity solutions, LAN/WAN support to ensure
ServicePoint™ runs in your preferred environment. In 2006, Maricopa HMIS Project implement Bowman Systems' PKI.
The
Community Information & Referral (CIR) was founded in 1964 and
incorporated as a private, nonprofit 501(c)(3) organization in 1979.
The CIR is a vital link between people who need help and
the social service organizations ready to provide that help. Services
provided by CIR include a free, confidential telephone Helpline
which is available 24 hours a day; a computerized database of over
2000 agencies including government and private nonprofit organizations,
self-help support groups, civic clubs, professional associations,
and many more services. CIR
publishes the Directories
of Human Services & Self-Help Support Groups, and
is a co-founder of AzTeC
(Arizona Telecommunication Community) Computing, a Free-Net
providing free, text-based internet access.
Also, as a founding member of the Alliance
of Information & Referral Systems (AIRS), an international
professional organization with over 900 members throughout the United
States and Canada, CIR is taking the lead in providing information
to those in need in as many ways as possible.
CIR’s main focus is on the ten central and northern
counties of Arizona (Apache, Coconino, Gila, La Paz, Maricopa, Mohave,
Navajo, Pinal, Yavapai, Yuma); however, some of its special programs
(Flu/Pneumonia Immunizations, Income Tax Assistance, various holiday
activity calendars) cover the entire state.
In
2001, the CIR volunteered to serve as the information link for the
homeless providers located in the Maricopa County geographic area.
Through the Maricopa
Regional Continuum of Care, the CIR submitted a successful application
to the U.S. Department of Housing and Urban Development (HUD) to
receive a grant to implement an “off-the-shelf” Homeless
Management Information System (HMIS) software that will allow communication
among and reporting from all of the homeless provider agencies in
the Maricopa geographic area.
The CIR participated in a planning process with the Maricopa
Association of Governments, the Continuum of Care on Homelessness,
homeless providers, and state, county, and city governments to identify
the community’s requirements for this system and to procure
a software vendor.
CIR will have overall responsibility, along with
the Project Team, for the HMIS Project.
For more information about CIR, please visit www.cir.org
or call (602) 263-8845.
CIR has established two Project Governance organizations: a HMIS
Advisory Board and a HMIS User Group.
The purpose of the HMIS Advisory Board is:
- Provide input on overall project development, implementation,
and evaluation
- Provide input and approval on high-level operational and policy
issues
- Resolve issues raised by CIR, the User Group, and the Continnum
- Provide support for project funding
- Participate in evaluation
- Oversight reporting of data issues
- Communication link between HMIS and Continuum of Care planning
and with funders
- Opportunity for interface with statewide Continuum issues
- Other identified issues by Board
The composition of the board includes representatives from provider
agencies, State of Arizona, Maricopa County, Cities of Phoenix and
Scottsdale, foundations, United Way, private sector, and CIR.
As of June 2005, membership included:
As of now, the Advisory Board is scheduled to meet once every 3
months.
The purpose of the HMIS User Group is to:
- Assist CIR and the Project Team with detail policy and procedure
development, system usage, etc.
- Review and comment on provider use of the HMIS -- provide the
"provider perspective"
- Resolve issues raised by CIR, the Advisory Board, and the Continuum
of Care
- Participate in the evaluation of the program's success
- Resolve other identified issues by the User Group, Advisory
Board, Continuum of Care, and CIR and the Project Team
The HMIS User Group is composed of at least one representative
from the following groups: provider agencies, state, city, county,
and CIR. As of June 2005, membership included:
Project Team Members (Attends User Group meetings)
- Robert A. Duvall - Project Team Leader
- Sarah Graham - System Administrator
- Jacki McWhortor - User Training and Support Specialist
- Jay Shelton - Data Entry
The HMIS User Group is scheduled to meet once every three months.
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